Ravelo Ltd

Ravelo Ltd respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or purchase our products.

1. Who We Are

Ravelo Ltd operates an online store providing professional audio products.

Registered Address (UK):
Freeland Park
Lytchett Matravers
Poole
England

US Address:
739 E Commercial St
Springfield, MO 65803
United States

Contact Email:
contact@raveloltd.shop

2. Information We Collect

We may collect and process the following personal data:

• Full name
• Email address
• Billing and payment details
• Shipping address
• Order history
• Any information you provide via contact forms or email

We only collect data necessary to provide our services.

3. How We Use Your Information

We use your personal data for the following purposes:

• To process and deliver orders (estimated delivery: 3–5 shipping days)
• To manage payments and prevent fraud
• To provide customer support
• To send order confirmations and updates
• To respond to inquiries
• To send marketing communications (only if you opt in)

We will not use your data for purposes unrelated to your purchase or interaction with us.

4. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

• Contractual necessity – to fulfill your order
• Legal obligation – to comply with applicable laws
• Legitimate interests – to improve our services and prevent fraud
• Consent – for marketing communications (where applicable)

5. Sharing of Information

We do not sell, rent, or trade your personal data.

We may share your information with trusted third parties only when necessary for:

• Payment processing
• Website hosting and operation
• Order fulfillment and delivery services
• Email communication services
• Legal and regulatory compliance

All third parties are required to handle your data securely and in accordance with UK data protection laws.

6. International Data Transfers

As we operate in both the UK and the United States, your data may be transferred outside the UK. We ensure that appropriate safeguards are in place to protect your information in accordance with UK GDPR.

7. Cookies

Our website uses cookies to:

• Improve website functionality
• Analyze traffic and usage
• Enhance user experience

You can manage or disable cookies through your browser settings. Some features may not function properly if cookies are disabled.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration.

9. Data Retention

We retain your personal data only as long as necessary to:

• Fulfill orders
• Comply with legal obligations
• Resolve disputes

10. Your Rights

Under UK data protection laws, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent at any time (for marketing)
• Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise your rights, contact us at:
contact@raveloltd.shop

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date.

12. Contact Information

If you have any questions about this Privacy Policy or your data, please contact:

Ravelo Ltd
Freeland Park
Lytchett Matravers
Poole
England

Email: contact@raveloltd.shop